The Best Medical Information Call Center
4C Pharma Solutions is firmly committed to providing seamless, multilingual Medical Information Call Center (MICC) support across the globe, 24 hours a day, 7 days a week. This unwavering commitment translates into a premier MICC service designed to deliver exceptional support to patients, healthcare providers, and all stakeholders within the healthcare industry.
Global 24/7 Support
Multi-lingual Support
100% QC of all calls
Qualified HCPs
Subject Screening
Live Monitoring
Follow-Up Calls
Customer Service Calls
Inbound Inquiries / AE / PQCs
A state-of-the-art homegrown software, TrominoCARE. The TrominoCARE system automates the day-to-day activities of medical information call centers. It possesses a single, feature-rich database that supports overall life cycle management of Medical Information Call Center (MICC) operations.
OUR CURATED MEDICAL INFORMATION CALL CENTER SOLUTIONS
Dedicated Call Center
• Specialized Expertise (HCPs)
• Tailored Solutions
• Scalable Resources
• Streamlined Communication
with dedicated line and mailbox.
Medical Inquiries Handling
• Streamlined medical Inquiry Handling by HCPs
• Timely Responses
• Extensive handling of MIRFs
• Customized response assistance
Product Quality Complaint Handling
• Prompt Receipt and Recording
• Regulatory Reporting (FAR generation and submission)
• Communication and Customer Notification
• Quick Turnaround time
• Complaint sample shipment
100 % Quality Check
• Irrespective of call type 100 % QC for all calls.
Adverse Event Intake/Handling
• Prompt assessment of AEs to determine seriousness
• Quick turnaround time
• Follow-up communication
• Targeted questionnaire
• Direct import of AE cases to any global safety database
Customer Service Calls
• Product availability
• Product refund/replacements
• Financial assistance calls
• Product orders
24/7 Availability
We understand that medical inquiries can arise at any time, which is why our call center operates 24 hours a day, 7 days a week.
Medical Information
Around the clock!
Trusted Expertise
Our team is comprised of only qualified healthcare professionals who serve as medical information specialists.
Only HCPs
We're committed to excellence, which is why we've meticulously selected healthcare professionals to elevate your contact center to new heights.
Multilingual Support
We speak your language! Our specialists can answer your questions in a variety of languages to ensure clear communication.
No More Language Barriers
Get expert answers, in your language.
Regulatory Compliant
Medical call centers safeguard sensitive data, vital for patient safety. Regulatory compliance isn't a choice; it's essential.
Patient Safety
Adherence to regulations ensures patients receive accurate and up-to-date medical information, minimizing the risk of misunderstandings that could lead to adverse health outcomes.
Why Choose Us?
Here at 4C Pharma Solutions, we take great pride in delivering exceptional call center services. These services are meticulously tailored to meet the diverse needs of a wide range of organizations in the healthcare field. This includes healthcare organizations, pharmaceutical companies, medical device manufacturers, and even clinical research organizations. To achieve this, we leverage a dedicated team of highly trained professionals. Additionally, we utilize cutting-edge technology to ensure we consistently deliver reliable, accurate, and compassionate support. This support extends to patients, healthcare providers, and all stakeholders alike.
Want to learn more about our Medical Information Call Center Solutions?
4C Pharma is a Comprehensive Healthcare Solutions Company specializing in end-to-end services of Pharmacovigilance, Materiovigilance, Medical Information Call Center, Safety Database Hosting, Regulatory Affairs & Medical Writing
Get In Touch
-
15 Corporate Place South,
Suite 110,
Piscataway, New Jersey,
USA. 08854 - info@4cpharma.com
- +1 (732) 529-6989
