The Best Medical Information
Call Center

Delivering top-notch service across the globe

The most trusted Medical information call center partner

4C Pharma Solutions is committed to provide 24/7 seamless multilingual Medical Information Call Center support across the globe. We ensure that all our Medical Information Call Center executives are not only health care professionals, but are also well-trained.

Dedicated D-I-D Number

Well-trained HCPs

Our Curated Medical Information Call Center Services

Dedicated Call Center

- DID number
- Email account for receipt information & follow-up and client & consumer / Health care professional correspondence

Initial Call Triage

- Medical Inquiries
- Handling AE calls
- Data Entry
- HCP letters, consumer letters etc

Intake and Handling of Product Quality Complaints

- Quality Defects
- Handling replacements and refund requests
- Data Entry
- HCP letters, Consumer letters etc.

Response Generation

- Medical inquiries from consumers & healthcare professionals
-Standard response letters

Querying Medical Information

Safety database for case data and historical review

Quality Control

Ensuring implementation of appropriate quality control and assurance procedures

Why Work With Us

benefit 1

24/7 Support

benefit 2

Global & Multilingual Support

benefit 3

Qualified HCP's

benefit 4

MICC Software

Our home-grown Medical Information Contact Center Software

The use of software solutions in a medical information call center can help to improve efficiency, accuracy, and the overall quality of service provided to callers. It helps streamline operations and improve customer service. TrominoCARE is a software developed by our sister company TrominoSoft keeping in mind the struggles of a MICC.

Medical Information Call Center

What our current partners say

Success stories

” I would highly recommend 4C Pharma Solutions for their Medical Information Call Center. Our migration process were seamless”

US based pharma company

Director Medical Information

“Our company has been using their services for several years now, and I am always impressed with their level of professionalism and expertise.”

Saudi Pharma Company


“They were very thorough in their work and went above and beyond to ensure that everything was completed to my satisfaction.”

Pharma company


4C Pharma Solutions

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