Piscataway, NJ, USA -08854
The Best Medical Information
Call Center
Delivering top-notch service across the globe
The most trusted Medical information call center partner
4C Pharma Solutions is committed to provide 24/7 seamless multilingual Medical Information Call Center support across the globe. We ensure that all our Medical Information Call Center executives are not only health care professionals, but are also well-trained.
Dedicated D-I-D Number
Well-trained HCPs
Our Curated Medical Information Call Center Services
Dedicated Call Center
- DID number
- Email account for receipt information & follow-up and client & consumer / Health care professional correspondence
Initial Call Triage
- Medical Inquiries
- Handling AE calls
- Data Entry
- HCP letters, consumer letters etc
Intake and Handling of Product Quality Complaints
- Quality Defects
- Handling replacements and refund requests
- Data Entry
- HCP letters, Consumer letters etc.
Response Generation
- Medical inquiries from consumers & healthcare professionals
-Standard response letters
Querying Medical Information
Safety database for case data and historical review
Quality Control
Ensuring implementation of appropriate quality control and assurance procedures
Why Work With Us
benefit 1
24/7 Support
benefit 2
Global & Multilingual Support
benefit 3
Qualified HCP's
benefit 4
MICC Software
Our home-grown Medical Information Contact Center Software
The use of software solutions in a medical information call center can help to improve efficiency, accuracy, and the overall quality of service provided to callers. It helps streamline operations and improve customer service. TrominoCARE is a software developed by our sister company TrominoSoft keeping in mind the struggles of a MICC.
What our current partners say
Success stories
” I would highly recommend 4C Pharma Solutions for their Medical Information Call Center. Our migration process were seamless”
US based pharma company
Director Medical Information
“Our company has been using their services for several years now, and I am always impressed with their level of professionalism and expertise.”
Saudi Pharma Company
CEO
“They were very thorough in their work and went above and beyond to ensure that everything was completed to my satisfaction.”
