All in One MICC Software

The automated MICC software, TrominoCARE is developed by TrominoSoft with inputs from industry experts.

The MICC Software system facilitates full life cycle management and reporting of calls, Medical Inquires, PQC details, Adverse Events, Legal Calls received from public/consumers/Health care providers by Pharmaceutical manufacturers, CROs or other Pharmacovigilance departments. The system helps manage caller information and classify the call based on the received source or call details.  

The MICC software system provides the workflow to process the calls in different steps based on configurations. The system has the ability to generate the required reports for administrative and scientific purposes.

The MICC system is designed to handle all types of calls related to :


Workflow Process Automation

  • Customize workflows to meet your needs
  • Easy to record and track events

Smart Call Management

  • Handle calls from various sources Telephone, Fax, Email, Voice
  • Provision for QC scoring and quality rating for each call

Reporting and Compliance

  • Auto generate reports for compliance e.g. Field Alert Reports
  • Compliance as per  regulations such as FDA, EMA, MHRA, HC and TGA
  • Speech to text conversion narrative option
  • Responsive design that adapts to all devices offline as well

Software Benefits

The automated Medical Information Call Center system, TrominoCARE is developed by our sister company TrominoSoft. TrominoCARE is a responsive software that adapts to mobile devices, tablets and desktops alike. The application can be accessed from any of your devices as a web-based application. If companies need to install MICC on their premises, you can do so and set up the system within your security boundaries and configure it the way you want to.

Templates for collecting detailed information about patients, events more

Organize data as per your business / regulatory requirements

Generate automated narratives and create reports for regulatory compliance

Saving time and costs

Export XMLs to Safety Databases and avoid duplication of data entry efforts

View automatic dashboards that display client calls or agents calls data